Organization Behavior the Case of Julie and Susan Essays

The Case of Julie and Susan Introduction The case of Julie and Susan demonstrates how a breakdown in any component of the MARS Model affects individual behaviour and performance. The questions facing Dr. Griffiths are; how did this breakdown occur, and is there an effective way to fix it? Using organizational behaviour theories, it is possible to analyze the symptoms, problems, and causes. From this analysis, a recommendation on how best to fix the situation can be developed. Given the facts of the case, it is clear that the main problem is that, Julie and Susan do not have a clear understanding of each other’s expectations. Analysis A symptom that has arisen from this problem is that Julie and Susan have engaged in a verbal†¦show more content†¦Julie feels if she is given the proper amount of time, she will be in a better position to complete Susan’s work. Julie also feels that the communication channels provided by Susan do not allow for questions to be answered and feedback given in an efficient manner. Following the MARS Model, if time allotted increases and communication between Julie and Susan improves so will Julie’s behaviour and results given her current position. The driver affecting Susan’s behaviour and results is her role perception. Mainly she does not understand what Julie expects from her. Because Susan does not fully understand Julie’s expectations, coordination between the two employees is severely limited. This lack of coordination leads to conflict and eventually the verbal confrontation between Susan and Julie. If Susan better understood Julie’s expectations, and made an effort to meet them, the relationship between Julie and Susan would improve and by extension the results would as well. As shown above, the behaviour and results of Julie and Susan can be explained by each of them having at least one low driving factor of the MARS Model. Examining their descriptions of the problem to Dr. Griffiths, both women fall to Attribution Theory’s self-serving bias which states that people tend to attribute failures to external factors (CITE TEXT). Julie attributes the issue to the lack of time and feedback provided by Susan. While this is true based onShow MoreRelatedWarby Parker Case Study1014 Words   |  5 Pages Business 1307 Mini Project #1 Julie Melrose September 7, 2017 Case B, Question 1: Is Warby Parker a good example of corporate social responsibility? What dimensions stand out in measuring the company’s social performance? Answer: I believe Warby Parker is a good example of corporate social responsibility. Warby Parker is a company who sees a need for competition in a market that is crucial to the wellbeing and livelihood of people afflicted with site problems. 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